Keep the handoff together
Bring the relevant enquiry details and outstanding work into an approved handoff. Your sales team needs enough context to help the customer without starting the conversation again from scratch.
Customer follow-up with Ariel connects past customer conversations to current opportunities. Planned for the first launch with text, email, and voice AI. Ariel is your dealership’s AI employee; neptune.os is the shared workspace where your team reviews the work.
Customer follow-up
Give past conversations a useful next chapter.
Between showroom appointments, phone calls, and delivery paperwork, good opportunities can lose their next step. Ariel is being built to reconnect with past customers, check current offers, and prepare relevant follow-up across text, email, and calls—all within your dealership’s rules.
Coming soon from VisQuanta.
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Customer follow-up: Jamie (Lease inquiry)
- Customer · Jamie (asked about lease 7 months ago)
- Context · Similar current manufacturer lease offer available
- Next step · Review proposed follow-up message before sending
Sample follow-up brief. Contact rules and explicit approval apply.
Reconnect with past customers with genuine context.
Start with the history behind the relationship: previous inquiries, recent stock checks, and relevant opportunities. Outreach across SMS, email, and calling is planned for the first launch with explicit human review.
Reconnect with past interest
Review batches of past customer interest against current context. For example, Jamie asked about a lease seven months ago; when a similar offer appears, Ariel prepares a relevant reconnection for your review.
Prepare relevant outreach
Ariel drafts messages around what the customer actually asked about. Choose your autonomy mode—Prepare only, Ask before acting, or Run within agreed limits—so your team always stays in control.
Keep the work around the deal moving.
A busy Saturday should not leave Monday guessing. Give your team a clearer picture of customer context, open steps, and information that still needs checking.
Make the next step visible
Use approved workflows to check outstanding deal tasks and prepare the next handoff. Keep human decisions visible, especially when financing or a customer commitment needs review.
Prepare before the appointment
Ask Ariel to gather the available customer history and vehicle context before an appointment. See what is known and what is missing, so the salesperson can focus on the conversation.
Review where attention is needed
Bring the relevant sales records into a scheduled review and surface deals waiting on a step. A useful view helps managers decide where to help; it should not hide uncertainty behind a forecast.
Your team has enough on its plate.
Meet the AI employee being built to carry more of the work, across the systems your dealership already relies on. Coming soon from VisQuanta.