Every customer in clear view
Fixed columns provide immediate visibility: Customer, Interest, Last conversation, Next step, and Staff Owner. Keep records organized without treating customers like generic database rows.
Customers in neptune.os unites relationship history, source-backed enrichment, and customer follow-up. Dealership staff follow customer records, set next steps, and review Ariel’s proposed outreach. Ariel is your dealership’s AI employee; neptune.os is the shared workspace.
Customers
Pick up every customer conversation with context.
Keep leads and existing customers together in one shared workspace. Ariel brings relevant history, source-backed enrichment, staff ownership, and customer follow-up opportunities into view so your salespeople pick up conversations without starting from scratch.
Coming soon from VisQuanta.
visquanta
Customer record: Jamie
- Interest · 2024 RAV4 Hybrid lease inquiry (7 mos ago)
- Context · Fresh manufacturer lease program verified today
- Next step · Proposed text follow-up ready for sales manager approval
Owner: Marcus (Sales) · Following: 2 teammates
Leads and customers together with genuine context.
A single purpose-built view: Customer, Interest, Last conversation, Next step, and Owner. See the whole relationship history without hopping between siloed spreadsheets.
Source-backed enrichment
Ariel enriches records from approved dealership sources and public records with verified provenance. Every added detail links back to its source—never fabricated context.
Staff following and clear ownership
Teammates follow customer records to receive notifications on updates, inquiry responses, or scheduled next steps. Clear ownership ensures accountability across the showroom.
Customer follow-up and reactivation opportunities.
Find meaningful reasons to reconnect with earlier inquiries. Reconnect past customers with current stock, incentives, and explicit contact preferences.
The 7-month lease inquiry scenario
Customer Jamie enquired about an SUV lease seven months ago. When a comparable manufacturer incentive opens, Ariel flags the opportunity and proposes a message for manager review.
Suppression and contact rules
Ariel strictly respects communication preferences and do-not-contact lists. Suppressed records cannot be contacted, and all outreach requires approval according to your chosen autonomy limits.
Audit and relationship history
Track every touchpoint, message draft, status transition, and staff note with complete actor, time, and result provenance.
Your team has enough on its plate.
Meet the AI employee being built to carry more of the work, across the systems your dealership already relies on. Coming soon from VisQuanta.