Your service line,
answered day and night.
Missed calls are lost appointments. Nia answers your service line as Taylor, books allowed work into your scheduler, and hands callers to your team when they need a person.
On the call
She picks up,
your team keeps the say.
Every call gets an answer
Taylor books, moves, and cancels service visits, tells callers where their car stands, and passes them to your team when they need a person.
- Books only after the caller says yes
- Passes callers to your desk during its hours
- Saves a callback when a person is needed
What you control
Your rules on every call,
a receipt behind every booking.
Booking in your scheduler
Closed accessBooked means your scheduler said yes.
She reads the visit back and books it only after the caller says yes.
- The service rule that allowed it
- The slot in your scheduler
- The receipt your scheduler sent back
Service rules
Pick the op codes she books and the ones she never books, and cap labor hours a visit and a day. A published change reaches the next call.
Transfers by team
She passes callers to your service desk, advisors, or parts counter, each only during its own hours.
After hours
When you're closed, she takes a message for the morning or books the visit when your service rules allow it. You pick.
Every call on record
Each call shows its outcome, summary, and transcript, with the recording when you record. A review adds a grade, key moments, and any follow-up.
Tracked callbacks
Closed accessNo caller left waiting.
When no one picks up, the team is closed, or something breaks, she offers a callback and saves it for your team.
- Why she handed it off
- An alert by email or text
- The full context of the call
Service status
Callers ask where their car is, and she checks: not in yet, checked in, or finished. She never guesses a ready time.
Recording your way
Record every call or none, pick how long to keep it, and choose what she does when a caller says no.
Your store's voice
Name plannedCallers hear Taylor from your service department, and she says up front she's your store's AI assistant. A name of your own is planned.
FAQ
Questions about Voice.
Plain answers.
Give your team
their day back.
Nia is in closed access and launching soon. Join the waitlist and we set your store up by hand.
