Your store's text line,
answered and booked.
Customers text your store number about service. Nia answers in your store's chosen name, books visits into your scheduler, and hands the rest to your team, under the same rules as your calls.
What she does
Customers text. Nia does the work.
Nia answers every customer who texts your store number, then does the work.
Answers right away
Customers see your store's chosen name, Taylor unless you pick another. You set how fast she replies: within a minute, 5, or 15.
Books, moves, and cancels
She offers only open times from your scheduler, books the visit, and moves or cancels it when the customer says yes.
Knows where things stand
Their visit, their car, a special-order part: she answers from your connected systems, never from memory.
Same rules as your calls
Texts follow your service rules, appointment types, hours, and who gets told. Change one for Texts and only that one splits off.
Safe by default
Every text plays by the rules,
and you can see it.
Booking by text
Closed accessBooked means your scheduler said yes.
A text that says booked goes out only when your scheduler's receipt matches it.
- Only open times from your scheduler
- The visit read back before she books
- A confirmation text once it's confirmed
STOP and HELP always work
Anyone who texts STOP gets no more texts from your store number. HELP gets your store's name and number. This stays on.
Quiet hours
Nothing goes out from 9 pm to 8 am or on Sundays, store time. Replies wait for morning unless you turn on replies in quiet hours.
Handoffs
Closed accessWhen it needs a person, it reaches one.
Sales and parts questions, prices, trade-ins, complaints, and anything outside your rules go to your team as a callback.
- Why she handed it off
- Photos the customer sent, on the card
- Reply in the thread, then hand it back
Practice first
Owners and admins text Nia as a test customer. Ending practice cancels what she booked, and practice texts never reach a customer.
Campaign texts from your number
PlannedCampaign texts from your store number, for stores whose CRM can't text. They will honor every opt-out and each state's send hours.
Texts FAQ
Questions about texting,
answered.
Give your team
their day back.
Nia is in closed access and launching soon. Join the waitlist and we set your store up by hand.
