Features
What Nia did,
and what needs a person.
Recap is Nia's plain-English write-up of your service line in neptune.os. The calls she answered, the visits she booked, the callbacks still open, and the requests your rules stopped, by day, week, or month.
Inside Recap
Three lists, written by Nia,
under every day.
What needs your team
Closed accessNothing waits without a name on it.
When a caller needs a person, Nia leaves a callback. Recap lists the ones still open, oldest first.
- Each open callback, oldest first
- How long each one has waited
- How many your team closed
What I handled
Calls answered, times offered, and visits booked in your scheduler. Every booking has a receipt and opens the call it came from.
What I could not do, and why
Requests one of your service rules stopped, grouped by the rule that stopped them. Each one links to your service rules.
A note from Nia on top
Switch between yesterday, the last 7 days, and the last 30 days. Nia sums up the range and your busiest hours or days.
Only real calls count
Every number comes from a recorded call or text, missed calls included. Practice and test calls stay out.
Every morning
Recap comes to you, store by store.
Your team doesn't need to open a dashboard to know how yesterday went.
A morning email
At 7:00 am store time, Nia emails your owners and admins yesterday's calls and bookings, with a link to the full Recap.
Open callbacks up front
The email lists each open callback: the customer, the reason, who owns it, and how long it has waited.
Group Recap
Run more than one store? See each store's numbers and the totals across all of them. Each store's data stays its own.
One email for every store
Planned: people who run several stores get one morning email for all of them, instead of one per store.
Give your team
their day back.
Nia is in closed access and launching soon. Join the waitlist and we set your store up by hand.
