Every callback has an owner
Some calls need a person. When Nia hands one off, it lands with someone on your team, and it stays on their list until it is done.
2 min read
Not every call should end with Nia. A customer is upset about a repair. A question needs a technician. Someone simply wants a person.
The hard part is not knowing when to hand off. It is making sure the handoff goes somewhere.
No call falls through the floor
When Nia hands a call to your team, she creates a callback. It has the customer, what they need, and what she already tried. It has an owner on your team.
It stays open until someone closes it. It does not quietly expire in an inbox nobody checks.
On the phone, she sounds like your store
Callers hear your store's own voice name, not ours. She is warm and direct, and she never claims to be a person when someone asks.
What your team sees
- Every open callback, with its owner.
- The call it came from, start to finish.
- What happened after someone picked it up.
Give your team
their day back.
Nia is in closed access and launching soon. Join the waitlist and we set your store up by hand.
